CONTACT US FOR ANY QUESTIONS

Frequently Asked Questions

What Warranty is offered on your products?

Every Thermocool product is supported by a warranty. To find the length of Warranty applicable for your Thermocool product, please refer to the product page. You can also find more product warranty information here.

How can I return an unwanted product?

Please contact your local dealer for information on exchanges or returns.

I have a faulty product, what should I do?

For service or support relating to your product, including faulty products, please contact Thermocool customer care at 0700-THERMOCOOL (8437662665).

Where can I purchase spare parts from?

Genuine Thermocool spare parts are available throughout Nigeria from Thermocool service centers. For more details about purchasing spare parts please contact Thermocool customer care at 0700-THERMOCOOL (8437662665).